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Spanish Bilingual Customer Service Representative

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Spanish Bilingual Customer Service Representative (Work from Home)  



Join FCR’s Work from Home Customer Service Representative Team today!  

We are urgently hiring and are looking to connect with people like you who can deliver exceptional customer service as a Work from Home Customer Service Representative. 


Key information about this position: 

  • Job Title: Bilingual Customer Service Representative 
  • Working Time: Full-time 
  • Location: Rocky Mount, NC (and surrounding areas) 
  • Work Environment: Remote (you must live in the same state of the position location) 
  • Job Level: Entry-level with many opportunities for advancement 
  • Wage: earn up to $23,920 annually + a pay differential from $5,200 to $10,400after successful completion of training, plus full benefits for full time employees 
  • Benefits for full-time employees that include:
    • Health insurance 
    • Vision insurance 
    • Dental Insurance 
    • Life Insurance 
    • AD&D Insurance 
    • Paid Time Off 
  • FCR Hiring Minimum Requirements:  
    • Education: High school graduate or GED equivalent  
    • Must pass a criminal history background check 

Why FCR? 

  • You can work independently from the safety and comfort of your own home!
  • Working from home saves you money! 
  • We’re an inbound customer service provider. No outbound cold-calling, sales, or telemarketing calls.  
  • Career path from colleague to manager! FCR favors internal promotions. 
  • We are open and welcoming to everyone. We allow you to be yourself and embrace the individual and the many different people who are part of a growing company. * 
  • We are a stable and growing company that is constantly adding new jobs, so there are many opportunities for advancement to further your career. FCR grows at a rate of 30% year-over-year. 
  • FCR offers a rewarding Employee Referral Program. 

Who is FCR? 

FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to a wide variety of industries. If you have ever called, emailed, or chatted to a customer service or technical support agent, chances are you have spoken or interacted with someone from FCR. We answer inbound phone calls, questions via email, and have conversations over live chat with hundreds of thousands of people every single day.  

What do we do? More about this job opportunity. 

In this position you will have direct contact with consumers and customers, providing friendly, helpful, and award-winning service via phone support, email support, chat support, and more. Your role is to earn the trust of customers and then help educate them on the many products and services offered by our clients. Our goal at FCR is to support our customers and to make sure their customer service experience with us is fun and rewarding! 

This job is for you if: 

  • You’re a self-starter with a great attitude who enjoys solving problems and taking on challenges. 
  • You take ownership of your role and demonstrate your value through dependability and work ethic. 
  • You’re willing to put in the time and effort it takes to develop yourself and grow in your role. 
  • You can think on your feet. You enjoy learning new things and researching using online tools. 
  • You communicate clearly, and you listen carefully. 
  • You can explain just about anything to anyone, and you’re capable of successfully providing solutions through chat, email and on the phone. 

Job Requirements: 

  • You must be able to fluently read, write, and speak in both English and Spanish
  • We’re looking for people who are dependable, reliable and trustworthy. 
  • You must be friendly and professional so you can guide and educate customers in a helpful way. 
  • You should have an Interest in learning so you can become the subject matter expert who people rely on. 
  • You should have excellent verbal and written communication skills. 
  • You must be trusted to handle confidential information with care. 
  • This job required you to be detail oriented as you will need to accurately process and record information ensuring data integrity. 
  • Good time management skills are a must as you will need to prioritize and handle multiple tasks at the same time. 

Physical Demands and Working Conditions: 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions. 
  • Physical Demands: Sitting up to 2/3 of time. 
  • Working Conditions: a quiet place in your home where you can work without background noise or distractions. 
  • Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. 

If this sounds like a position that would interest you click on the link to Apply or visit our website at careers.gofcr.com for more information on our company. We look forward to speaking to you! 

* FCR provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. 

Colega de Servicio al Representante:

Nuestra meta en FCR es de apoyar a nuestra gente y asegurarnos de que su experiencia como cliente sea divertida y gratificante. Nuestros centros de contacto tienen una cultura donde todos tienen la oportunidad de expresar sus personalidades individuales mientras proveer la mejor experiencia a nuestros clientes. Nosotros creemos que, si los tratamos bien, ustedes trataran a nuestros clientes mejor.

Esta oportunidad será para usted si:

  • Usted se motiva a si mismo y le gusta resolver problemas
  • Usted toma responsabilidad de sus acciones y demuestra buena ética de trabajo
  • Usted está dispuesto a invertir su tiempo y esfuerzo necesario para desarrollarse profesionalmente
  • Usted es astuto en tomar decisiones, le gusta aprender cosas nuevas como usar nuevos programas de computadora
  • Usted puede comunicarse de manera clara y escucha efectivamente. Usted puede explicar varios temas a cualquier persona y puede ofrecer soluciones desde chat, correo electrónico o por teléfono.

Funciones Esenciales:

  • Proveer servicio excepcional a nuestros clientes desde chat, correo electrónico o teléfono
  • Ganarse la confianza de nuestros clientes
  • Educar a los clientes en productos para optimar el conocimiento de las maneras más fáciles de usarlos
  • Ofrecer soluciones rápidamente y ser consientes de el tiempo de los clientes y el de uno mismo
  • Proyectos especiales y otros deberes asignados


  • Ser confiable y honesto
  • Ser amable y profesional, acomedirse a ayudar a los clientes con cualquier pregunta o necesidad que tengan 
  • Tener interés en aprender, ser experto en los productos para mejor aconsejar a los clientes
  • Comunicación fluida escrita y verbal
  • Tener la habilidad de mantener información confidencial
  • Mantener enfoque en los detalles – precisamente procesar y anotar información
  • Demostrar la habilidad de mantenerse organizado con su tiempo, completando varias tareas a la vez

Demandas Físicas y Condiciones de Trabajo:

Las demandas físicas descritas aquí son representantes de las condiciones que nuestros empleados tendrán que satisfacer para cumplir sus deberes de trabajo. Acomodaciones razonables serán posibles para asistir a los empleados que las necesiten para que puedan cumplir sus deberes asignados.

  • Demandas Físicas: Estar sentado hasta 2/3 del tiempo
  • Condiciones del Trabajo: Ambiente será in el interior de la oficina, habrá uso considerable telefónico, de computadora y de otro equipo de oficina  

Requisitos Mínimos de FCR:

  • Una revisión de antecedentes criminales será conducida antes de comenzar su empleo

Favor de notar: Esto no es necesariamente una lista completa de todas las responsabilidades, deberes, habilidades, esfuerzos, requisitos, o condiciones de trabajo asociadas con este trabajo.

¿Por qué FCR?

  • Tenemos un ambiente DIVERTIDO, salas de descanso cómodas con videojuegos y bebidas/aperitivos de compra disponibles
  • Cada semana hay concursos, actividades y eventos divertidos
  • Programa de compensación adicional por referir a empleados nuevos
  • Seguro médico/de visión/dental para empleados de tiempo completo

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

Our goal at FCR is to support our people and make sure your experience with us is fun and rewarding! Our call centers have a culture that allows you to be yourself and focus on giving customers the best experience possible. We believe if we take care of you, you will take care of our customers – and that’s how it should be. Here are just some of our benefits and perks that you can enjoy as an FCR colleague.

  • An unbeatable work atmosphere

    We like to have FUN at FCR, and we have created an environment to work in that is comfortable, and that allows us to work hard and have fun at the same time. We have things like spacious break rooms with video games, snacks, drinks, and more. We have weekly fun activities and events, contests, and raffles.

  • Paid Time Off (PTO)

    Paid time off is accrued and can be used for planned time (for vacation) or unplanned time (for sick-time).

  • Paid Holidays

    FCR observes and allows time off with pay for 7 major holidays.

  • Healthcare Plan

    FCR offers comprehensive healthcare insurance to employees and their families. Coverage includes medical and hospital care as well as prescription drug coverage.

  • Dental Plan

    FCR offers dental care to all employees and their families.

  • Vision Plan

    FCR offers a vision plan for all employees and their families.

  • Medical Expense Reimbursement Plan (MERP)

    FCR offers a medical expense reimbursement plan to offset the cost of health insurance deductibles.

  • Flexible Spending Accounts (FSA)

    Healthcare and Dependent Care Accounts are available to all FCR colleagues. You select the amount to set aside each year up to annual limits.

  • Short Term Disability

    FCR offers short term disability to all colleagues. The cost is based on wages and colleagues are eligible to receive up to 60% of wages for up to 24 weeks.

  • Long Term Disability

    FCR offers LTD for all colleagues enrolled in the company healthcare plan.

  • Basic Life and AD&D Insurance

    This is a company-paid benefit for all FCR colleagues who are enrolled in our healthcare plan.

  • Voluntary Life and AD&D Insurance

    You can enroll yourself, your spouse, and/or your children. Cost is based on age and the amount of coverage selected.

  • Employee Assistance Program (EAP)

    FCR offers this company-paid benefit for all employees. Services include counseling, wellness benefits, and discounts.

Colleague life at FCR.

Coming to work at FCR means challenging yourself every day. We believe in ideas like honesty, transparency, and openness. There literally are no closed doors at FCR because we think people should be able to communicate their ideas and thoughts openly. We are a collaborative organization that strives to create an open environment in which great work can be achieved. We also like to have just as much fun as we much as we like to work hard. There is always something happening in one of our centers.


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