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Technical Writer- Any FCR Location

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Position Overview

The Technical Writer is responsible for creating technical and security documents and manuals, explain complex information in a clear and concise manner and working with staff to ensure accuracy of technical documentation. If you have previous experience as a Technical Writer in Information Technology or Information Security, we encourage you to apply. This role executes on all business imperatives in alignment with FCR’s Mission, Vision, and Values.

The IT Technical Writer reports to the VP of IT and Security.

Essential Functions and Duties

  • Plan, develop, organize, write, and edit procedures and training documents
  • Research, develop and document technical design specifications
  • Produce electronic documentation
  • Maintain a comprehensive library of technical terminology and documentation
  • Analyze documents to maintain continuity of style of content
  • Manage updates and revisions to technical literature
  • Explain scientific and technical ideas in simple language
  • Write technical direction on product announcements, marketing brochures, advertisements, marketing specifications
  • Meet with customer representatives, vendors, or publishers to establish technical specifications
  • Create user documentation including how-to guides and instruction manuals
  • Ensure technical verbiage is easy to understand by the layperson
  • Write articles and reports on current trends in fields such as science and engineering
  • Write clear and concise policies and procedures
  • Submit copies to managers for feedback
  • Adjust copy as necessary and proofread for grammar and spelling
  • Follow a life cycle called document development life cycle
  • Release the document following final approval
  • Provide updates and different editions, as necessary
  • Other duties/projects as assigned

Qualifications

  • Excellent written and verbal communication skills
  • Effective communication skills with peers and across multiple levels of the organization
  • Great analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment
  • Strong leadership skills and ability to drive in the delivery of process improvement projects 
  • Ability to work independently with minimal supervision
  • Strong organizational skills
  • Stress resilient and able to work in a fast-paced, changing environment
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative
  • solutions and conclusions
  • Competent in using a variety of software and systems including Microsoft Office
  • Additional Qualifications
  • Bachelor’s Degree in Information Technology or related field preferred
  • Proven experience working in a technical writing position
  • Excellent written and verbal communication skills
  • Proficiency in MS Office 365
  • Strong attention to detail
  • Able to write in explanatory and procedural styles for multiple audiences
  • Skilled at prioritization and multi-tasking

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Sitting up to 100% of the time
  • Working Conditions: Indoor office environment, use of telephone and headset (up to 100% of the time), computer and other office equipment

FCR Hiring Minimum Requirements

  • High school graduate or equivalent
  • Employment contingent upon approved background check

At Home Requirements

Colleagues hired for Work from Home positions are responsible for providing and maintaining a functioning workspace as part of the terms of employment with FCR.

Physical Setup

  • Quiet work environment, free of background noise
  • Desk and chair or sit /stand desk meeting the individual’s ergonomic requirements including any special accommodations required
  • This position requires that you work from the address listed on your employee profile

Technology

  • A high-speed, Internet connection is required and must be available at all times IT Technical Writer
  • Phone (Smartphone, landline, cell phone) to communicate with your supervisor or IT Help desk when your computer is not available

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

 

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

Our goal at FCR is to support our people and make sure your experience with us is fun and rewarding! Our call centers have a culture that allows you to be yourself and focus on giving customers the best experience possible. We believe if we take care of you, you will take care of our customers – and that’s how it should be. Here are just some of our benefits and perks that you can enjoy as an FCR colleague.

  • An unbeatable work atmosphere

    We like to have FUN at FCR, and we have created an environment to work in that is comfortable, and that allows us to work hard and have fun at the same time. We have things like spacious break rooms with video games, snacks, drinks, and more. We have weekly fun activities and events, contests, and raffles.

  • Paid Time Off (PTO)

    Paid time off is accrued and can be used for planned time (for vacation) or unplanned time (for sick-time).

  • Paid Holidays

    FCR observes and allows time off with pay for 7 major holidays.

  • Healthcare Plan

    FCR offers comprehensive healthcare insurance to employees and their families. Coverage includes medical and hospital care as well as prescription drug coverage.

  • Dental Plan

    FCR offers dental care to all employees and their families.

  • Vision Plan

    FCR offers a vision plan for all employees and their families.

  • Medical Expense Reimbursement Plan (MERP)

    FCR offers a medical expense reimbursement plan to offset the cost of health insurance deductibles.

  • Flexible Spending Accounts (FSA)

    Healthcare and Dependent Care Accounts are available to all FCR colleagues. You select the amount to set aside each year up to annual limits.

  • Short Term Disability

    FCR offers short term disability to all colleagues. The cost is based on wages and colleagues are eligible to receive up to 60% of wages for up to 24 weeks.

  • Long Term Disability

    FCR offers LTD for all colleagues enrolled in the company healthcare plan.

  • Basic Life and AD&D Insurance

    This is a company-paid benefit for all FCR colleagues who are enrolled in our healthcare plan.

  • Voluntary Life and AD&D Insurance

    You can enroll yourself, your spouse, and/or your children. Cost is based on age and the amount of coverage selected.

  • Employee Assistance Program (EAP)

    FCR offers this company-paid benefit for all employees. Services include counseling, wellness benefits, and discounts.

Colleague life at FCR.

Coming to work at FCR means challenging yourself every day. We believe in ideas like honesty, transparency, and openness. There literally are no closed doors at FCR because we think people should be able to communicate their ideas and thoughts openly. We are a collaborative organization that strives to create an open environment in which great work can be achieved. We also like to have just as much fun as we much as we like to work hard. There is always something happening in one of our centers.

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