Provide the best Member Support from the comfort and safety of your own home.
Amid these uncertain times and the impact to the global economy, FCR has managed to flourish and grow. Our business and our industry is diversified and stable. FCR has partnered with Peloton and is now hiring for work from home positions in Montana. You can feel safe in knowing that our job interview, training, and work all take place from home until it is safe to return to the workplace.
About Peloton
In 2012, Peloton brought the best talent in technology, hardware and production together to accomplish an ambitious goal: bring the community and excitement of boutique fitness into the home. The idea struck founder John Foley after years of struggling to get to the workout classes he loved, while balancing a demanding job and a busy family. So he made it his mission to bring immersive and challenging workouts into people's lives in a more accessible, affordable and efficient way.
A New Concept In Fitness
Peloton uses a combination of technology, content and best-in-class instructors to empower millions of community members through fitness. Our library of live and on-demand classes with curated music is designed to keep you coming back. You can reach your goals at home, on your own time.
The Peloton Difference
Millions of Members use Peloton to connect, bond, inspire and grow stronger together. Through immersive software like the live Leaderboard, beautifully designed hardware, addictive classes, empowering instructors and exciting community events, Peloton created an opportunity for people to discover the best versions of themselves through the power of sweat.
Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.
Who is FCR? What do we do?
Have you ever had to call or email the Customer Service or Technical Support department of a well-known company? Chances are you have spoken to or interacted with someone from FCR. That's what we do. FCR provides high-quality customer service and technical support for some of the best companies in the world and their customers.
Peloton has partnered with FCR to provide best-in-class Member Support for their amazing and loyal customers all over the world.
FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 80 clients and employs over 2,000 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.
Here's a bit more about us.
Meet some of our colleagues
Working from home with four kids has been a definite adventure, to say the least. However, I’ve found that being less than 6 feet from the coffee maker lightens the load. I’m thankful to work for a company that cares about my well being at home and provides what I need. One of the things I love about working from home is the commute! Every once in awhile, there’s traffic from the couch, but we make it work.
I try every day to solve people's problems so I can put a smile back on their face. It's very much a problem-solving job and I love that aspect of it.
Take a chance, come work for FCR. Say yes to awesome.
I fell in love with the culture at FCR. It's a place where they allow us as leaders to really treat people like human beings.
FCR is great. I have an awesome group that I work with. They're super friendly, super awesome people, and very supportive as well.
About The Job
Customer Service Colleague (Representative)
Our goal at FCR is to support our people and make sure your customer service experience with us is fun and rewarding! Our call centers have a culture where you can be yourself and focus on giving customers the best experience possible. We believe if we take care of you, you will take care of our customers – and that’s how it should be.
This job is for you if:
- You’re a self-starter with a great attitude who enjoys solving problems and taking on challenges
- You take ownership of your role and demonstrate your value through dependability and work ethic
- You’re willing to put in the time and effort it takes to develop yourself and grow in your role
- You can think on your feet - You enjoy learning new things and researching using online tools
- You communicate clearly, and you listen carefully. You can explain just about anything to anyone, and you’re capable of successfully providing solutions through chat, email and on the phone.
Essential Functions & Duties:
- Provide exceptional customer service via chat, email and phone channels
- Earn the trust of customers
- Educate customers on product for optimal understanding and ease of use & accessibility
- Offer solutions quickly and be conscious of their time as well as your own
- Special projects and other duties as assigned
Job Requirements:
- Dependable, reliable and trustworthy
- Friendly and professional – explain and educate customers in a helpful way
- Interest in learning – become the subject matter expert people rely on
- Excellent verbal and written communication
- Ability to handle confidential information
- Detail Oriented - Accurately process and record information ensuring data integrity
- Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
Why FCR?
- We have a FUN atmosphere, comfortable break rooms with video games and snacks/drinks for purchase
- Weekly Fun Activities and events, contests, raffles, etc.
- Rewarding Employee Referral Program
- Competitive medical / vision / dental benefits for full-time employees
Physical Demands and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Physical Demands: Sitting up to 2/3 of time
- Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment
FCR Hiring Minimum Requirements:
- High school graduate or equivalent
- A criminal history background check will be conducted prior to beginning employment
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
FCR provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
