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Level up your career with FCR!

FCR is now hiring Customer Service Representatives to serve one of the biggest players in the Gaming industry. Do you have what it takes to deliver top-notch performance? Let's find out!

Provide the best customer service from the comfort and safety of your own home.

Amid the crisis of COVID-19 and the impact to the global economy, FCR has managed to flourish and grow. Our business and our industry is diversified and stable. FCR has partnered with one of the largest players in the Gaming industry and is now hiring for Work from Home positions in Oregon and Montana. You can feel safe in knowing that our job interview, training, and work all take place from home until it is safe to return to work.

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About The Program

The program you will be working on is one of FCR's longest and most established. For the last decade we have been working together to deliver best-in-class customer service and technical support for this client's customer base. 

Introduced to the world in the 1980's, this company was an instant hit. It has single-handedly revolutionized the gaming industry and continues to so to this day.

Work With The Latest Technology

Working on this program means you will be working with the latest and greatest in gaming technology. Our client is on the cutting-edge and a leader in the industry and you will always have access to their newest products before anyone else has it in their hands.

Who is FCR? What do we do?

Have you ever had to call or email the Customer Service or Technical Support department of a well-known company? Chances are you have spoken to or interacted with someone from FCR. That's what we do. FCR provides high-quality customer service and technical support for some of the best companies in the world and their customers.

Peloton has partnered with FCR to provide best-in-class customer service and support for their amazing and loyal customers all over the world.

FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.

Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 80 clients and employs over 2,000 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

Here's a bit more about us.

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Work With The Best People

Our people are the driving force behind our success and without them FCR could not achieve the phenomenal growth we have seen every year. We hire smart, hard working, and dedicated people who like to learn, are creative, and take customer service to a whole new level. We work hard, but we also play hard and like to have fun.

 Our colleagues are the most important asset we have, and we embrace all of their individual characteristics that make them who they are. Instead of trying to make everyone fit into a box of conformity, we encourage creative thoughts and ideas from every level of our organization. No one person is more important than the other and we all have a voice at FCR.

We provide every new colleague the training they need to be successful within our company and coach and develop each person individually to help improve performance where needed. With the right skill set, drive, and initiative, every colleague has the opportunity to progress upward at FCR and we focus on promoting colleagues from within.

Meet some of our colleagues

Working from home with four kids has been a definite adventure, to say the least. However, I’ve found that being less than 6 feet from the coffee maker lightens the load. I’m thankful to work for a company that cares about my well being at home and provides what I need. One of the things I love about working from home is the commute! Every once in awhile, there’s traffic from the couch, but we make it work.

Heather Morrow Recruiting

I try every day to solve people's problems so I can put a smile back on their face. It's very much a problem-solving job and I love that aspect of it.

Patricia Brown Customer Service Representative

Take a chance, come work for FCR. Say yes to awesome.

Brian Leeson Sr. Director of Operations

I fell in love with the culture at FCR. It's a place where they allow us as leaders to really treat people like human beings.

Damon Zeliff Site Director - Roseburg, OR

FCR is great. I have an awesome group that I work with. They're super friendly, super awesome people, and very supportive as well.

James Hall Customer Service Representative
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About The Job

Customer Service Colleague (Representative)

Our goal at FCR is to support our people and make sure your customer service experience with us is fun and rewarding!  Our call centers have a culture where you can be yourself and focus on giving customers the best experience possible.  We believe if we take care of you, you will take care of our customers – and that’s how it should be.

This job is for you if:

  • You’re a self-starter with a great attitude who enjoys solving problems and taking on challenges
  • You take ownership of your role and demonstrate your value through dependability and work ethic
  • You’re willing to put in the time and effort it takes to develop yourself and grow in your role
  • You can think on your feet - You enjoy learning new things and researching using online tools
  • You communicate clearly, and you listen carefully. You can explain just about anything to anyone, and you’re capable of successfully providing solutions through chat, email and on the phone.

Essential Functions & Duties:

  • Provide exceptional customer service via chat, email and phone channels
  • Earn the trust of customers
  • Educate customers on product for optimal understanding and ease of use & accessibility
  • Offer solutions quickly and be conscious of their time as well as your own
  • Special projects and other duties as assigned

Job Requirements:

  • Dependable, reliable and trustworthy
  • Friendly and professional – explain and educate customers in a helpful way
  • Interest in learning – become the subject matter expert people rely on
  • Excellent verbal and written communication
  • Ability to handle confidential information
  • Detail Oriented - Accurately process and record information ensuring data integrity
  • Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time

Why FCR?

  • We have a FUN atmosphere, comfortable break rooms with video games and snacks/drinks for purchase
  • Weekly Fun Activities and events, contests, raffles, etc.
  • Rewarding Employee Referral Program
  • Competitive medical / vision / dental benefits for full-time employees

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Sitting up to 2/3 of time
  • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

FCR Hiring Minimum Requirements:

  • High school graduate or equivalent
  • 18 years or older
  • A criminal history background check will be conducted prior to beginning employment

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

 

FCR provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. 

 

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